SoSimple Natural Skincare products are handmade daily in small batches. For hygiene and safety reasons returns are not accepted unless we sent you the wrong product or the product is faulty. This ensures that you are not sold returned products from other customers.
If you receive an order that is either damaged, faulty or there is a mistake with your order, please let us know within 2 business days so that we may correct We want you to be happy!
In this case SoSimple Skincare will replace the product or refund the purchase price excluding all delivery costs.
Goods will be considered to have been delivered in full in good condition unless Customer notifies SoSimple Skincare in writing of any shortfall, damage or defect within 2 business days of delivery.
All our products are lovingly handmade for you and packaged on the day of your order. Due to the nature of our handmade products we cannot accept cancellations of orders. Please choose your products carefully.
If you are pregnant or breastfeeding, please consult your doctor before using any products containing essential oils. Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice.
xx SoSimple Team