Natural Skin care NZ

Domestic Shipping

Domestic shipping

Enjoy FREE SHIPPING on  ALL orders over $80 NZ Wide.

There's a $5.50 discounted shipping fee on all orders less than $80.

 

All packages are delivered door to door.  We despatch most orders using Post Haste or Pass The Parcel.

  1. You will receive a confirmation email from us to confirm that your order has been placed.
  2. Once your package starts on its journey, we'll send you a tracking number so you can follow it.


If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you.
Please contact us with your Order Number to check the status of your order.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. (Please note we cannot deliver to PO BOX address)

If you are not home a card is left in the letterbox (or another safe place).

 

Please note that we do not responsible for any delays caused by Courier Company, especially during high-volume seasons. Please note that all delivery times are estimated. SoSimple is not guaranteeing delivery dates.

If you have not received your package within 4 business days of placing the order, contact us with your full name as well as your Order Number and we’ll look into the matter immediately.

 

Brief Information.

All our products are handmade daily to ensure maximum freshness and ingredient efficiency. We know you're excited to get your order, so we ship most orders within 1-2 business days. Orders placed on a weekend or a public holiday will also be sent within 1-2 next business days.

 

  • Payments by credit card will be automatically notified by email.
  • An email will be sent to confirm that your order has been dispatched.
  • Target delivery within New Zealand is 1-5 working days (rural/remote areas may take longer).
  • Please note that during peak seasonal periods delivery timeframes are longer (particularly the November/December Christmas period)
  • Deliveries are made on business days, Monday to Friday, excluding published holidays. 
  • Delivery must be to physical residential or business address (No PO Boxes please).
  • Your signature is required for all deliveries.

 

Please contact us if you have any questions regarding shipping or your order does not arrive within the estimated delivery time.
 

 If there is a problem with your purchase, or in the unlikely event of your goods being damaged on receipt please contact us immediately within 2 days of receipt.

********************************************************************************************

* LOST PARCELS * 

Should your parcel not arrive within 5 working days please first use your tracking number provided to track the parcel. Following that please email us and we will do our best to locate the parcel for you.

We regret that SoSimple cannot take responsibility for any late deliveries due to courier issues, as once the parcel has left us and is out of hands, it is out of our control. However, we will do our best to help you locate the parcel should it be late or lost.

Unfortunately, parcels do very occasionally go missing. We've found that 99% of the time, our courier company is very effective and efficient. All of our shipments are insured to the necessary value so should it not be found we will arrange a replacement or refund for you.

Please note: we cannot send out a new order/refund until Courier Company will retrieve the missing item or confirm it's loss. 

 

* DAMAGED PARCELS *

If you have received your item and it is damaged we would appreciate if you could send us photos so we can pass this information onto Courier Company for investigation and appropriate compensation if applicable.

 Please contact us immediately within 2 days of receipt.

We’ll require photos of:

  • external packaging
  • internal packaging
  • any damage to the external or internal packaging
  • photo showing all contents
  • damage to any items
  • all labels and bar-codes on the parcel

Enquiries can take up to 10 days to investigate for domestic items and up to 90 days for international items as Overseas Postal Authorities are involved in the process. 

 

xx SoSimple Team

 

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HURRY! ONLY A FEW LEFT!", "checkout_text": "Secured and trusted checkout with" }, "upsell": { "recommend_text": "Someone purchased a", "minute_ago": "minutes ago" } }, "gift_cards": { "issued": { "title_html": "Here's your [[ value ]] gift card for [[ shop ]]!", "subtext": "Your gift card", "disabled": "Disabled", "expired": "Expired on [[ expiry ]]", "active": "Expires on [[ expiry ]]", "redeem_html": "Use this code at checkout to redeem your [[ value ]] gift card", "shop_link": "Start shopping", "print": "Print this gift card", "remaining_html": "[[ balance ]] left", "add_to_apple_wallet": "Add to Apple Wallet" } }, "date_formats": { "month_day_year": "%B %d, %Y" } }, "fr":{ "general": { "field": { "required": "Requis", "actions": "Les actes", "top_btn": "Haut" }, "accessibility": { "skip_to_content": "Passer au contenu", "close_modal": "Fermer (Esc)" }, "meta": { "tags": "Mots clés \"[[ tags ]]\"", "page": "Page [[ page ]]" }, "404": { "title": "404 - Page non trouvée", "subtext": "Cette page n'est pas disponible.", "link": "Retourner au magasinage" }, "pagination": { "previous": "Précédent", "next": "Suivant", "current_page": "Page [[ current ]] sur [[ total ]]" }, "password_page": { "opening_soon": "Bientôt ouvert", "login_form_heading": "Accéder à la boutique à l'aide d'un mot de passe", "login_form_password_label": "Mot de passe", "login_form_password_placeholder": "Votre mot de passe", "login_form_submit": "Entrer", "signup_form_email_label": "Courriel", "signup_form_success": "Nous vous ferons parvenir un courriel juste avant l'ouverture!", "password_link": "Entrer avec un mot de passe", "powered_by_shopify_html": "Cette boutique sera propulsée par [[ shopify ]]" }, "social": { "share_on_facebook": "Partager", "share_on_twitter": "Tweeter", "share_on_pinterest": "Épingler", "alt_text": { "share_on_facebook": "Partager sur Facebook", "share_on_twitter": "Tweeter sur Twitter", "share_on_pinterest": "Épingler sur Pinterest" } }, "search": { "no_results_html": "Votre recherche pour \"[[ terms ]]\" n'a pas généré de résultats.", "results_with_count": { "one": "[[ count ]] résultat pour \"[[ terms ]]\"", "other": "[[ count ]] résultats pour \"[[ terms ]]\"" }, "title": "Effectuez une recherche", "placeholder": "Recherche", "submit": "Recherche", "close": "Fermer (esc)" }, "newsletter_form": { "newsletter_email": "Join our mailing list", "email_placeholder": "Adresse courriel", "confirmation": "Merci pour votre abonnement", "submit": "S'inscrire", "show_me_text": "Ne me montre plus" }, "filters": { "show_more": "Voir plus", "show_less": "Afficher moins" }, "breadcrumbs": { "home": "Accueil", "create_account": "Créer un compte", "account": "Compte", "addresses": "Adresses" }, "item": { "remove": "Retirer l'objet" } }, "sections": { "header": { "top_header_login": "S'identifier", "top_header_register": "Registre", "top_header_wishlist": "Liste de souhaits", "register_dropdown": "Pas de compte? Créer un ici", "forgot": "Mot de passe oublié", "all_collection": "Toutes les collections", "world_wide_delivery": "Livraison à l'échelle mondiale", "shipping_text": "Livraison gratuite au Royaume-Uni sur des commandes de plus de 100 £", "hot_line": "Hot line" }, "menu": { "mobile_menu_tab": "Menu", "mobile_account_tab": "Compte", "mobile_settings_tab": "Paramètres" }, "slideshow": { "next_slide": "Diapositive suivante", "previous_slide": "Diapositive précédente", "pause_slideshow": "Mettre en pause le diaporama", "play_slideshow": "Jouer le diaporama", "play_video": "Lire la vidéo", "close_video": "Fermer la vidéo" }, "map": { "get_directions": "Obtenir des directions", "address_error": "Vous ne trouvez pas cette adresse", "address_no_results": "Aucun résultat pour cette adresse" } }, "blogs": { "article": { "view_all": "Voir toutes", "all_topics": "Tous les sujets", "by_author": "par [[ author ]]", "posted_in": "Publié dans", "read_more": "Plus", "back_to_blog": "Retour à [[ title ]]" }, "comments": { "title": "Laissez un commentaire", "name": "Nom", "email": "Courriel", "message": "Message", "post": "Publier le commentaire", "moderated": "Veuillez noter que les commentaires doivent être approvés avant d'être affichés", "success_moderated": "Votre commentaire a été soumis avec succès. Nous le publierons sous peu, suite à notre processus de modération.", "success": "Votre commentaire a été publié avec succès!", "comments_with_count": { "one": "[[ count ]] commentaire", "other": "[[ count ]] commentaires" } } }, "cart": { "general": { "title": "Panier", "note": "Ajouter une note à votre commande", "remove": "Retirer", "subtotal": "Sous-total", "savings": "Vous économisez", "shipping_at_checkout": "Frais de port et remises calculés à la caisse", "update": "Mettre à jour", "checkout": "Procéder au paiement", "empty": "Votre panier est vide.", "cookies_required": "Activer les cookies pour utiliser le panier", "cancel": "Annuler", "edit": "Éditer", "continue_shopping": "Continuer vos achats", "view_and_edit_cart": "Afficher et modifier le panier", "processing": "En traitement...", "items_count_label" : "[[ count ]] article(s) dans votre panier", "ok" : "D'accord", "empty_page_title": "Le panier d'achat est vide", "empty_continue_html": "Cliquer ici pour poursuivre vos achats.", "clear": "Vider le panier", "recently_added_item": "Article (s) récemment ajouté (s)", "remove_item": "Enlever cet article", "here": "ici" }, "label": { "product": "Produit", "price": "Prix", "quantity": "Quantité", "total": "Total", "total_item": "Total de l'élément", "sub_total_top": "Sous-total du panier" } }, "collections": { "general": { "view_all": "Voir toutes", "clear_all": "Tout Supprimer", "no_matches": "Aucun produit ne correspond à votre recherche.", "items_with_count": { "one": "[[ count ]] item", "other": "[[ count ]] items" }, "load_more": "Charger plus", "sidebar_btn": "Filtrer par" }, "sorting": { "title": "Trier par", "manual": "En vedette", "best_selling": "Meilleurs vendeurs", "title_ascending": "A-Z", "title_descending": "Z-A", "price_ascending": "Prix: faible à élevé", "price_descending": "Prix: élevé à faible", "created_descending": "Date: récent à ancien", "created_ascending": "Date: ancien à récent" }, "filters": { "title_tags": "Filtrer", "all_tags": "Tous les produits", "categories": "Les catégories", "title": "Filtre", "color": "Couleur", "size": "Taille", "brand": "Marque", "price": "Prix", "green": "Vert", "blue": "Bleu", "red": "Rouge", "pink": "Rose", "black": "Noir", "purple": "Violet", "white": "Blanc", "orange": "Orange" }, "product_item": { "quick_shop": "Aperçu rapide", "compare": "Comparer", "wishlist": "Ajouter à la liste de souhaits" } }, "contact": { "form": { "name": "Nom", "email": "Courriel", "phone": "Téléphone", "message": "Message", "submit": "Envoyer", "post_success": "Merci de nous avoir avoir contacté. Nous vous reviendrons le plus rapidement possible.", "address": "Adresse", "telephone": "Téléphone", "title": "Écrivez-nous", "required": "Requis" } }, "customer": { "account": { "title": "Mon compte", "details": "Détails du compte", "view_addresses": "Voir les adresses", "return": "Retour aux détails du compte" }, "activate_account": { "title": "Activer le compte", "subtext": "Créez votre mot de passe pour activer le compte.", "submit": "Activer le compte", "cancel": "Refuser l'invitation", "password": "Mot de passe", "password_confirm": "Confirmer le mot de passe" }, "addresses": { "title": "Votre adresse", "default": "Par défaut", "add_new": "Ajouter une nouvelle adresse", "edit_address": "Éditer l'adresse", "first_name": "Prénom", "last_name": "Nom", "company": "Compagnie", "address1": "Adresse 1", "address2": "Adresse 2", "city": "Ville", "country": "Pays", "province": "Province", "zip": "Code postal", "phone": "Téléphone", "set_default": "Définir comme adresse par défaut", "add": "Ajouter l'adresse", "update": "Mettre à jour l'adresse", "cancel": "Annuler", "edit": "Éditer", "delete": "Supprimer", "delete_confirm": "Êtes-vous certain(e) de vouloir supprimer cette adresse?" }, "login": { "title": "Connexion", "desc": "Si vous avez un compte, connectez-vous avec votre adresse e-mail.", "email": "Courriel", "password": "Mot de passe", "forgot_password": "Mot de passe oublié?", "sign_in": "Se connecter", "guest_title": "Continuer en tant qu'invité", "guest_continue": "Continuer" }, "orders": { "title": "Historique des commandes", "order_number": "Commande", "date": "Date", "payment_status": "Statut du paiement", "fulfillment_status": "Statut du traitement de la commande", "total": "Total", "none": "Vous n'avez pas placé de commande à ce jour." }, "order": { "title": "Commande [[ name ]]", "date": "Placée le [[ date ]]", "cancelled": "Commande annulée le [[ date ]]", "cancelled_reason": "Motif: [[ reason ]]", "billing_address": "Adresse de facturation", "payment_status": "Statut du paiement", "shipping_address": "Adresse de livraison", "fulfillment_status": "Statut du traitement de la commande", "discount": "Rabais appliqué", "shipping": "Livraison", "tax": "Taxes", "product": "Produit", "sku": "SKU", "price": "Prix", "quantity": "Quantité", "total": "Total", "fulfilled_at": "Traitée le [[ date ]]", "subtotal": "Sous-total" }, "recover_password": { "title": "Réinitialiser votre mot de passe", "email": "Courriel", "submit": "Soumettre", "cancel": "Annuler", "subtext": "Nous vous ferons parvenir un courriel pour réinitialiser votre mot de passe.", "success": "Nous vous avons fait parvenir un courriel pour réinitialiser votre mot de passe." }, "reset_password": { "title": "Réinitialiser le mot de passe du compte", "subtext": "Entrez un nouveau mot de passe pour [[ email ]]", "submit": "Réinitialiser le mot de passe", "password": "Mot de passe", "password_confirm": "Confirmer le mot de passe" }, "register": { "title": "Créer un compte", "first_name": "Prénom", "last_name": "Nom", "email": "Courriel", "submit": "Créer", "password": "Mot de passe", "desc": "La création d'un compte est simple. Remplissez le formulaire ci-dessous." } }, "homepage": { "onboarding": { "product_title": "Le nom de votre produit", "product_description": "Cette partie est utilisée pour la fiche du produit. Parlez aux clients de l'allure, du ressenti et du style de votre produit. Ajoutez des détails sur la couleur, les matériaux utilisés, le dimensionnement, et où il a été fabriqué.", "collection_title": "Le nom de votre collection", "blog_title": "Le titre de votre publication", "blog_excerpt": "Votre magasin n'a encore rien bloggué. Un blog peut être utilisé pour parler des lancements de nouveaux produits, d'astuces, ou d'autres nouvelles que vous voulez partager avec vos clients. Vous pouvez regarder le blog d'e-commerce de Shopify pour trouver de l'inspiration et des conseils pour votre propre magasin et blog.", "blog_author": "Nom de l'auteur", "no_content": "Cette section ne contient actuellement aucun contenu. Ajoutez-en en utilisant la barre latérale." } }, "layout": { "navigation": { "search": "Recherche", "toggle": "développer\/réduire", "expand": "révéler", "collapse": "fermer", "all_categories": "toutes catégories" }, "cart": { "title": "Panier", "items_count": { "one": "item", "other": "items" } }, "customer": { "account": "Compte", "log_out": "Se déconnecter", "logout": "Se déconnecter", "log_in": "Se connecter", "create_account": "Créer un compte", "sign_up": "S'inscrire", "wishlist": "Liste de souhaits" }, "footer": { "social_platform": "[[ name ]] sur [[ platform ]]" }, "list_page": { "grid": "La grille", "list": "Liste" } }, "products": { "product": { "regular_price": "Prix régulier", "sold_out": "Épuisé", "unavailable": "Non disponible", "on_sale": "Solde", "quantity": "Quantité", "add_to_cart": "Ajouter au panier", "back_to_collection": "Retour à [[ title ]]", "related_title": "Produits connexes", "qty_increase": "Augmenter", "qty_decrease": "Diminution", "deal_days": "Journées", "deal_hours": "Heures", "deal_minutes": "Minutes", "deal_second": "Seconde", "select_option": "Sélectionner une option", "add_to_wishlist": "Ajouter à la liste de souhaits", "add_to_review": "Ajouter à la critique", "first_review": "Soyez le premier avis", "compare_success_msg": "[[ product_title ]] a ajouté à la boîte de comparaison réussie", "compare_exist_msg": "[[ product_title ]] existe dans la boîte de comparaison", "compare_cart_msg": "[[ product_title ]] a ajouté à la liste de souhaits réussie", "compare_remove_msg": "[[ product_title ]] a été supprimé de la boîte de comparaison", "comparing_box": "Boîte de comparaison", "compare_no_items": "Il n'y a aucun élément dans la boîte de comparaison", "wishlist_success_msg": "[[ product_title ]] a ajouté à la liste de souhaits réussie", "wishlist_exist_msg": "[[ product_title ]] existe dans la liste de souhaits", "wishlist_cart_msg": "[[ product_title ]] a ajouté au panier", "wishlist_box": "Liste de souhaits", "wishlist_remove_msg": "[[ product_title ]] a été retiré de la liste de souhaits", "wislist_no_items": "Il n'y a aucun élément dans la liste de souhaits", "upsell_cart_msg": "\"[[ product_title ]]\" a ajouté à la liste de souhaits réussie", "upsell_block_title": "Souvent acheté avec \"[[ product_title ]]\"", "upsell_cart_qty": "[[ count ]] article", "upsell_product_page_title": "Vous aimerez peut-être aussi ces produits", "upsell_checkout_btn": "Caisse", "share": "Partager le produit", "share_on_facebook": "Partager sur Facebook", "share_on_twitter": "Partager sur Twitter", "share_on_pinterest": "Partager sur Pinterest", "share_on_google": "Partager sur Google+", "share_on_linkedin": "Partager sur LinkedIn", "availability": "Disponibilité", "in_stock": "En stock", "out_of_stock": "En rupture de stock", "quick_overview": "Rapide vue d'ensemble", "details": "Détails", "reviews": "Avis", "tags": "Tags du produit", "options": "Les options", "vendor": "Vendeur", "features": "Les traits", "size_chart": "Tableau des tailles", "sale_left_text":"[[ sales ]] VENDU. SE DÉPÊCHER! SEULEMENT QUELQUES GAUCHE!", "checkout_text": "Paiement sécurisé et approuvé avec" }, "upsell": { "recommend_text": "Quelqu'un a acheté un", "minute_ago": "il y a quelques minutes" } }, "gift_cards": { "issued": { "title_html": "Votre carte-cadeau [[ shop ]] d'une valeur de [[ value ]]!", "subtext": "Voici votre carte-cadeau!", "disabled": "Désactivée", "expired": "Expirée le [[ expiry ]]", "active": "Expire le [[ expiry ]]", "redeem_html": "Entrez ce code lors du paiement pour utiliser votre [[ value ]] carte-cadeau", "shop_link": "Boutique", "print": "Imprimer ce bon d'achat", "remaining_html": "[[ balance ]] restant", "add_to_apple_wallet": "Ajouter à Apple Wallet" } }, "date_formats": { "month_day_year": "%d %B, %Y" } } }