FREE STANDARD SHIPPING WORLDWIDE ON ORDERS OVER NZD $60

International Shipping

International Shipping

  • Australia.
  1. Orders up to $60 - $10 for Standard AirMail to Australia (Untracked, app.10 working days).
  2. FREE STANDARD AIRMAIL untracked shipping. We use NZ Post which provides approx.10 business day service from the date the item was shipped. Shipping times vary per destination. A signature is not required for delivery and tracking is not available. 
  3. There's a flat rate charge of $10 for Tracked  Standard Shipping to AU. We use NZ Post which provides approx. 6-10 business day service from the date the item was shipped. Shipping times vary per destination. 
  4.  $25 for International Courier (Tracked, Signature required) to Australia. We use NZ Post which provides a 3-6 business day service from the date the item was shipped. Shipping times vary per destination.
  • World Wide.
  1. Orders up to $60 - $10 for Standard AirMail  (Untracked, app.10-21 working days).
  2. FREE STANDARD AIRMAIL UNTRACKED SHIPPING. Shipping times vary per destination. It may take from 10 to 14-21 business days. A signature is not required for delivery and tracking is not available. 
  3. There is a flat rate charge of $15 for TRACKED STANDARD SHIPPINGWe use NZ Post which provides approx. 10-15 business day service from the date the item was shipped. Shipping times vary per destination. 
  4. $45 for International Courier (Tracked, Signature required). We use NZ Post which provides a 6-10 business day service from the date the item was shipped. Shipping times vary per destination.

Please contact us if your country is not on the list and we'll calculate the shipping cost for you.

    Brief Information.

    • Delivery time excludes customs clearance delays for your country.
    • Customs fees, taxes and any other additional costs associated with your purchase are the responsibility of the customer. 
    • Compensation cover for damage is up to NZ $250. Additional Compensation Cover can be been purchased where the disclosed value is between NZ$250 and NZ$2,000. Please contact us before placing an order exceeding NZ $250.
    • International orders: please note that we always recommend paying for tracking. If an untracked parcel goes missing then it won’t be eligible for a refund or replacement.


    By placing an order, you agree to the terms above. Your statutory rights are not affected.

     

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    * LOST PARCELS * 

    Should your parcel not arrive within 15-21 working days, please first use your tracking number provided to track the parcel if any. Following that please email us and we will do our best to locate the parcel for you (not applicable to untracked orders).

    We regret that SoSimple cannot take responsibility for any late deliveries due to courier or customs issues, as once the parcel has left us and is out of hands, it is out of our control. However, we will do our best to help you locate the parcel should it be late or lost.

    Unfortunately, parcels do very occasionally go missing. We've found that 99% of the time, our courier company is very effective and efficient. 

    Please note: we cannot send out a new order/refund until NZ Post or Courier Company will retrieve the missing item or confirm it's loss. 

    International orders: please note that we always recommend paying for tracking. If an untracked parcel goes missing then it won’t be eligible for a refund or replacement.

    All Import duties & taxes are at the cost of the buyer. So please make sure you are aware of your specific country import requirements/standards. 
    Every country has different rates so it is impossible for us to provide a guideline for this so please ensure you are aware of the costs involved.  

    xx SoSimple Team